1
Incidents stay hidden
Events happen on shift that never reach your WHS team, site manager, or central office.
Unreported incident capture
Visibility for incidents that never reach your desk
Care Network documents workplace incidents from the first triage call. What never reaches your desk is captured on shift, with a record in place before a minor event spirals into a long claim weeks later.
- Every call through Care Network creates a record your business can see.
- Incidents that may otherwise stay hidden become visible.
- Included in the Care Network fixed fee with no per-call charges.
The problem
You cannot manage what never reaches you
When incidents stay off your internal reporting, you lose visibility early. By the time you hear about it, the injury may be harder to manage and the file may start without clean documentation.
2
Late discovery
You only find out after treatment has started, a certificate lands, or a claim is lodged.
3
No record from day one
When the matter is reviewed later, the first version of what happened is missing or patchy.
Minor and larger events follow different paths.
Minor events resolve at triage where appropriate. Larger events escalate only where the injury warrants it.
What you get
What unreported incident capture gives your team
Incident capture through the Care Network triage line so your business gains visibility of events that may otherwise stay hidden, with a documented start whether the matter stays minor or needs escalation.
- Visibility of call activity your business may otherwise miss.
- A documented record from the first call.
- Clear pathways for minor and larger injury events.
- Capture
- Every triage call
- Cost
- Included in fixed fee
- Coverage
- All schemes
The difference it makes
What changes for your team and your people
One service, two sides of the same result: a calmer process for you and better care for the worker.
For your business
- You gain visibility of events that may otherwise stay hidden.
- Every call starts with documentation, whether or not it becomes a claim.
- Minor and larger events follow clear pathways instead of one-size-fits-all escalation.
For the injured worker
- They reach one number when something goes wrong on shift.
- The first call creates a documented start to the matter.
- They get the right level of support for the injury, not more admin than the event needs.
1
Call
Your worker or supervisor reports the incident to the Care Network triage line, any time, any state.
2
Capture
The call is logged and triaged. Your business gains visibility of the event through Care Network documentation.
3
Pathway
Minor events resolve at triage where appropriate. Larger events escalate to injury management and return-to-work support only where required.
The incident is visible, documented, and on the right pathway.
complete system
A comprehensive injury response system
Each service does one job. Together they create the full pathway: first response, treatment, return to work, claim communication, and premium control.
24/7 injury triage
One number, every injury, any shift
Dedicated injury management
One injury manager, start to finish
Visibility for incidents that never reach your desk
Talk through the right fit.
Care Network gives your business visibility of workplace incidents that may otherwise stay hidden, with a documented record from the first call through the Care Network triage line.
Contact Care Network
Return-to-work coordination
Recovery and work, kept aligned
Claims advocacy
We coordinate every party on the claim
Premium and claims review
See where your WorkCover cost is hiding
FAQ
Questions about unreported incident capture
Straight answers before you commit to anything.
Events that may otherwise stay hidden from your internal reporting: injuries, near-misses, or concerns raised on shift that do not reach your WHS team or central office through your usual process. Exact scope is confirmed when you join and we set your reporting protocol for sites and shifts.
That depends on your internal injury reporting process. When you join Care Network, we work with you to set a clear protocol for your sites and shifts; who reports an incident, when, and what they need ready for the first call.
Minor injury pathway: resolved at triage where appropriate; worker remains at or returns to work; no injury manager appointed unless required. Larger injury pathway: escalated for structured intervention; injury manager and return-to-work support commence only where the event warrants it.
Under the Care Network fixed fee, triage and incident capture are included with no per-call charges. We confirm what is included for your setup when you join.
Call activity through Care Network becomes visibility and documentation your business can use for governance. Exact format and access depend on your setup; we confirm what you will see when you join.
