1
Slow first response
The injury is reported after the worker has gone home, so treatment starts late and the injury is harder to manage from day one.
24/7 injury triage
One number, every injury, any shift
The first hour after an injury sets the tone for recovery. Care Network gives your team a single triage line that assesses the injury and books treatment fast, so many injuries resolve before they ever become a claim.
- One number your team calls the moment someone gets hurt.
- Same-day assessment and treatment booking, any shift.
- A clean, documented start to every injury.
The problem
Speed matters when it comes to injury response and triage
The first response sets the recovery trajectory. If the first hour is slow, unclear, or undocumented, the injury can become harder to treat and harder to manage.
2
Unclear next step
Managers are left deciding who to call, where to send the worker, and what needs to happen first.
3
No clean record
The first version of events, symptoms, and next steps is missing or patchy when the file is reviewed.
If a claim follows, you're already covered.
Triage documentation carries straight into injury management, claims handling, and return-to-work planning.
What you get
What 24/7 injury triage gives your team
Early injury response that replaces guesswork with clear action, fast care, and documentation that carries forward if the matter becomes a claim.
- Same-day assessment and treatment booking.
- No cost to the worker at the point of care.
- A clear, documented record from the first call.
- Triage line
- 24/7, every state
- First response
- Same day
- Cost to worker
- $0 at point of care
The difference it makes
What changes for your team and your people
One service, two sides of the same result: a calmer process for you and better care for the worker.
For your business
- You get one consistent process for every site and shift.
- Every injury starts with the right documentation, whether or not it becomes a claim.
- Managers stop guessing and get back to running the floor.
For the injured worker
- They reach a real person the moment they are hurt.
- Treatment is booked fast, at no cost to them.
- They know someone is handling it from the first call.
1
Call
Your team reports the injury to one number, any time, any state.
2
Assess
We triage the injury and decide the right care pathway.
3
Book
We book priority treatment and start the file the right way.
The worker is supported, the next step is clear, and recovery is moving.
complete system
A comprehensive injury response system
Each service does one job. Together they create the full pathway: first response, treatment, return to work, claim communication, and premium control.
Dedicated injury management
One injury manager, start to finish
Return-to-work coordination
Recovery and work, kept aligned
One number, every injury, any shift
Talk through the right fit.
One number for every workplace injury, any time, any state. Fast assessment and treatment booking before a minor injury becomes harder to manage.
Contact Care Network
Claims advocacy
We coordinate every party on the claim
Premium and claims review
See where your WorkCover cost is hiding
Unreported incident capture
Visibility for incidents that never reach your desk
FAQ
Questions about 24/7 injury triage
Straight answers before you commit to anything.
That is how the Care Network triage line is set up: one number your team can reach on any shift, any day. Exact coverage is confirmed when you join.
That is often the goal. Early intervention through triage helps many injuries resolve without a workers compensation claim. If the matter does progress, documentation from the first call can carry forward into injury management, claims handling, and return-to-work planning.
That depends on your internal injury reporting process. When you join Care Network, we work with you to set a clear protocol for your sites and shifts; who reports an injury, when, and what they need ready for the first call.
Under the Care Network fixed fee, triage is included with no per-call charges. Point-of-care costs for the worker depend on the care pathway booked and your scheme; we talk through what that looks like for your setup on a call.
Care Network is built for employers operating across Australian workers compensation schemes. We confirm scheme coverage and how the triage line works in your state when you join.
