Services
Everything after the injury event, coordinated in one place.
Each service does one job. Together they form the Care Network: first response, injury management, return to work, claim communication, and premium control.
24/7 injury triage
One number when someone gets hurt
The first hour sets the tone for recovery. A single triage line assesses the injury and books treatment fast, so many injuries resolve before they ever become a claim.
- One number your team calls the moment someone gets hurt
- Same-day assessment and treatment booking, any shift
- A clean, documented start to every injury
Unreported incident capture
What are you not seeing?
Not every workplace incident reaches internal reporting. Care Network captures call activity through the triage line so your business gains visibility of events that may otherwise stay hidden.
- Every call through Care Network creates a record your business can see
- Incidents that may otherwise stay hidden become visible
- Clear pathways for minor and larger injury events
Dedicated injury management
Who owns the injury from day one?
Injuries stall when no one owns them. A dedicated injury manager keeps treatment, suitable duties, and communication coordinated from first response through recovery or claim closure.
- One injury manager owns the case start to finish
- Treatment, suitable duties, and the insurer kept in sync
- Accountability across treaters, the worker, and your team
Return-to-work coordination
Recovery and work, kept aligned
Return-to-work plans built and run with the worker, their treater, and you, so duties match capacity and people can recover at work where treating providers support it.
- Suitable duties matched to real, current capacity
- Treater, worker, and managers on one shared plan
- Early workplace participation where it is medically appropriate
Claims advocacy
Is everyone on the claim talking to each other?
Too often the insurer, treaters, employer, and worker work in isolation. Care Network coordinates across all parties and manages the conversations that keep files moving.
- One coordinated voice across insurer, treaters, and your team
- Certificates, updates, and approvals chased for you
- Fewer gaps, faster decisions, shorter claim duration
Employer incident reporting
Injury visibility across every site and shift
Care Network turns call activity into usable employer visibility and governance information, built on the documented trail from triage through recovery.
- Call activity becomes employer visibility and governance information
- A documented trail from triage through injury management and return to work
- Governance information you can act on, not scattered updates
Premium forecasting and exposure
Renewal visibility from real injury and claims activity
Care Network reporting builds a dataset for patterns, emerging risk, and planning, so injury activity on your account becomes data you can use before the next premium cycle.
- Injury activity builds a dataset for patterns and emerging risk
- Data on file for planning before renewal pressure hits
- A clearer starting point for premium strategy conversations
Premium and claims review
Do you know what is driving your WorkCover cost?
Renewal notices and rising premiums are when the cost of doing nothing becomes obvious. A structured review maps your invoice, renewal, and open claims to the actions worth taking first.
- Your invoice, renewal, and open claims reviewed together
- A clear read on what is driving your cost
- A prioritised list of what to fix first
Predominant activity test
You may be on the wrong classification.
Your premium should reflect the work you actually do — not a historic classification or broad assumption on your policy.
- Compare the code on paper to real duties on the floor
- See if a lower rate argument is available under the predominant activity test
- Know whether chasing evidence is worth it before you commit
WorkCover premium reduction strategy
Two levers: classification and claims control
A lower WorkCover premium comes from the right classification and controlled claims. Care Network supports both paths nationally.
- Predominant activity test and claims management together
- Built throughout the year — not reactive at renewal
- Care Network injury response where claims drive cost
