Services
Everything after the injury event, coordinated in one place.
Each service does one job. Together they form the Care Network: first response, injury management, return to work, claim communication, and premium control.
24/7 injury triage
One number when someone gets hurt
The first hour sets the tone for recovery. A single triage line assesses the injury and books treatment fast, so many injuries resolve before they ever become a claim.
- One number your team calls the moment someone gets hurt
- Same-day assessment and treatment booking, any shift
- A clean, documented start to every injury
Dedicated injury management
Who owns the injury from day one?
Injuries stall when no one owns them. A dedicated injury manager keeps treatment, suitable duties, and communication coordinated from first response through recovery or claim closure.
- One injury manager owns the case start to finish
- Treatment, suitable duties, and the insurer kept in sync
- Accountability across treaters, the worker, and your team
Return-to-work coordination
Recovery and work, kept aligned
Return-to-work plans built and run with the worker, their treater, and you, so duties match capacity and people can recover at work where treating providers support it.
- Suitable duties matched to real, current capacity
- Treater, worker, and managers on one shared plan
- Early workplace participation where it is medically appropriate
Claims advocacy
Is everyone on the claim talking to each other?
Too often the insurer, treaters, employer, and worker work in isolation. Care Network coordinates across all parties and manages the conversations that keep files moving.
- One coordinated voice across insurer, treaters, and your team
- Certificates, updates, and approvals chased for you
- Fewer gaps, faster decisions, shorter claim duration
Premium and claims review
Do you know what is driving your WorkCover cost?
Renewal notices and rising premiums are when the cost of doing nothing becomes obvious. A structured review maps your invoice, renewal, and open claims to the actions worth taking first.
- Your invoice, renewal, and open claims reviewed together
- A clear read on what is driving your cost
- A prioritised list of what to fix first
Predominant activity test
You may be on the wrong classification.
Your premium should reflect the work you actually do — not a historic classification or broad assumption on your policy.
- Compare the code on paper to real duties on the floor
- See if a lower rate argument is available under the predominant activity test
- Know whether chasing evidence is worth it before you commit
WorkCover premium reduction strategy
Two levers: classification and claims control
A lower WorkCover premium comes from the right classification and controlled claims. Care Network supports both paths nationally.
- Predominant activity test and claims management together
- Built throughout the year — not reactive at renewal
- Care Network injury response where claims drive cost
WorkCover premium financing
Capture the upfront discount without the lump sum
Most schemes reward paying your WorkCover premium upfront with a discount. Financing lets you take that discount and spread the cost across the year.
- Pay upfront, capture the scheme discount
- Spread the premium cost across the year
- See the net number before you commit
