1
No one owns the injury
Matters stall because responsibility shifts between managers, treaters, and the insurer with no single owner.
Dedicated injury management
One injury manager, start to finish
Injuries stall when no one owns them. Care Network assigns a dedicated injury manager to each matter, so treatment, suitable duties, and communication stay coordinated from first response through to recovery or claim closure.
- One dedicated injury manager owns the case start to finish.
- Treatment, suitable duties, and the insurer kept in sync.
- Accountability across treaters, the worker, and your team.
The problem
Injuries stall when no one owns them
An injury needs one person driving the next step. When ownership is split across managers, treaters, and the insurer, treatment slows, updates go missing, and recovery loses momentum.
2
Details get dropped
Updates, certificates, and decisions fall through the gaps every time the case changes hands.
3
You hear about it late
You only find out a claim has blown out once the cost is already climbing and the file is hard to recover.
What you get
What dedicated injury management gives your team
Dedicated injury management that keeps treatment, suitable duties, and claim communication coordinated through one owner.
- A single point of contact for the worker and you.
- Coordinated treatment, suitable duties, and certificates.
- Accountability across all treating parties so recovery keeps moving.
- Per worker
- One injury manager
- Contact
- Single point
- Coverage
- All schemes
The difference it makes
What changes for your team and your people
One service, two sides of the same result: a calmer process for you and better care for the worker.
For your business
- One accountable contact replaces a tangle of hand-offs.
- Treating parties stay accountable so recovery momentum holds.
- You see where every matter sits without chasing it.
For the injured worker
- A dedicated contact stays with them through recovery.
- Treatment, suitable duties, and certificates stay aligned.
- Nothing gets lost between appointments.
1
Assign
A dedicated injury manager picks up when ongoing coordination begins.
2
Coordinate
They align GPs, physios, specialists, suitable duties, and the insurer.
3
Close
They drive the matter to a timely, well-documented close.
The worker is supported, treaters stay aligned, and recovery is moving.
complete system
A comprehensive injury response system
Each service does one job. Together they create the full pathway: first response, treatment, return to work, claim communication, and premium control.
24/7 injury triage
One number, every injury, any shift
Return-to-work coordination
Recovery and work, kept aligned
One injury manager, start to finish
Talk through the right fit.
Every injured worker gets a dedicated injury manager who coordinates treatment, suitable duties, and claim communication from first response through recovery.
Contact Care Network
Claims advocacy
We coordinate every party on the claim
Premium and claims review
See where your WorkCover cost is hiding
Unreported incident capture
Visibility for incidents that never reach your desk
FAQ
Questions about dedicated injury management
Straight answers before you commit to anything.
Each matter gets a dedicated injury manager assigned to it. Continuity through recovery is the aim; if cover is needed, handover is managed so details are not lost.
When a matter needs ongoing coordination beyond the first response. Timing depends on your Care Network setup and whether the injury becomes a claim. We confirm the trigger points with you when you join.
That varies by file, but typically includes treatment with treating providers, suitable duties with you and your team, and claim updates with the insurer. One person owns keeping those threads aligned.
Your WHS team usually owns prevention and site safety. Injury management focuses on what happens after someone gets hurt. The two roles are different; we work alongside your internal team rather than replacing it.
Care Network injury management is designed for employers across Australian workers compensation schemes. Requirements differ by state; we confirm how your injury manager works within your scheme when you join.
