1
Stakeholders work in silos
The insurer, treaters, employer, and worker each move separately, so communication gaps and delayed decisions extend the claim.
Claims advocacy
We coordinate every party on the claim
Too often the insurer, treaters, employer, and worker work in isolation. Communication gaps and delayed decisions extend claim duration. Care Network coordinates across all parties and manages insurer and provider conversations for you, so files keep moving and your team stays focused on the work.
- One coordinated voice across insurer, treaters, and your team.
- Certificates, updates, and approvals chased for you.
- A documented file that supports the claim.
The problem
Isolated stakeholders extend claim duration
Claims stall when the insurer, treaters, employer, and worker are not coordinated. Certificates go missing, decisions sit idle, and no one owns the communication between parties.
2
Certificates go missing
Files stall while you wait on medical certificates, approvals, and updates from the insurer.
3
Hours chasing the insurer
Your team spends admin time on follow-ups and phone calls instead of running the business.
What you get
What claims advocacy gives your team
Cross-party claims advocacy that closes communication gaps, chases what the file needs, and keeps a documented record.
- Coordination across insurer, treaters, and your team.
- Certificates and updates chased on your behalf.
- Fewer gaps, faster decisions, shorter claim duration.
- Insurer contact
- We own it
- Certificates
- Chased for you
- Record
- Fully documented
The difference it makes
What changes for your team and your people
One service, two sides of the same result: a calmer process for you and better care for the worker.
For your business
- You hand off cross-party back-and-forth and reclaim the time.
- One team coordinates stakeholders instead of everyone working in isolation.
- Claims can keep moving instead of sitting idle.
For the injured worker
- Their certificates and approvals get chased on time.
- They get clear updates instead of silence.
- They deal with one team, not a phone tree.
1
Own it
We become the point of contact for insurer communication.
2
Chase
We keep certificates, updates, and approvals moving.
3
Document
We keep a clean record that supports the outcome.
The worker is supported, the next step is clear, and the claim is moving.
complete system
A comprehensive injury response system
Each service does one job. Together they create the full pathway: first response, treatment, return to work, claim communication, and premium control.
24/7 injury triage
One number, every injury, any shift
Dedicated injury management
One injury manager, start to finish
We coordinate every party on the claim
Talk through the right fit.
Cross-party claims advocacy for Australian employers. We coordinate insurer, treater, and employer communication so files keep moving and your team stays focused.
Contact Care Network
Return-to-work coordination
Recovery and work, kept aligned
Premium and claims review
See where your WorkCover cost is hiding
Unreported incident capture
Visibility for incidents that never reach your desk
FAQ
Questions about claims advocacy
Straight answers before you commit to anything.
No. We coordinate day-to-day claim and injury response. We work alongside your broker and insurer, not instead of them.
That depends on the file, but can include claim follow-ups, liability questions, treatment approvals, certificate requests, and decisions sitting idle. Scope is agreed based on what your claim needs.
Injury management focuses on coordinating the worker, treatment, and duties. Claims advocacy focuses on insurer and provider communication that keeps the file moving. In practice the two work together; the split depends on how your Care Network is set up.
Where the file requires it, we can follow up on certificates, treatment plans, and capacity updates from treating providers. What is needed varies claim to claim.
We aim to keep a clear record of insurer and provider communication, decisions, and follow-ups on your files. Format and access depend on your setup; we confirm what you will see when you join.
