S. 180
Care and diligence
Directors must act with the care and diligence a reasonable person would apply in their position. When a worker is injured, that means a response you can show was fast, owned, and followed through.
Met with Care Network:
For director and board sign-off
A documented injury trail that reduces director liability.
Directors carry two personal obligations for worker care: care and diligence, and shareholders' financial interests. Every step Care Network runs creates a record that shows directors acted on both.
S. 181
Shareholders' financial interests
Directors must act in good faith in the best interests of the company. Uncontrolled claims and rising premiums are a financial risk directors are expected to manage, not watch.
Met with Care Network:
Shareholders' financial interests
How one employer cut WorkCover premiums 58% over four years.
Ongoing and unresolved claims can lead to high premiums. For one national employer, Care Network de-escalated claims and swiftly closed them out, before they could compound into the renewal and cost them a lot more.
- 24/7 triage got workers assessed and into treatment the same day, before injuries became long claims.
- A dedicated injury manager owned every claim and kept it moving to a timely close.
- Return-to-work plans matched real duties, so a claim spike was controlled before it hit the renewal.
58% premium reduction over four years
The 2025/26 spike came from a large claim. It was controlled and closed out, securing a significant reduction in the 2026/27 renewal cycle. Your outcome depends on your claims profile, workforce, and scheme.
The evidence trail
The documented trail procurement can reference
Each stage of Care Network leaves a record your leadership can point to when reviewing worker care and WorkCover risk.
- 1
Triage record
The first call is logged and assessed through the 24/7 triage line, so the response is documented from the moment an injury is reported.
- 2
Injury manager assigned
A dedicated injury manager takes ownership of the matter, with a named person and a record of every action on the file.
- 3
Return-to-work plan
A written plan matches duties to real capacity and is updated as recovery progresses, showing the business supported the worker back to work.
- 4
Insurer correspondence
Every conversation with the insurer is managed and recorded, so decisions, approvals, and follow-ups are traceable.
- 5
Claim closure
The file closes with a complete record from first call to final outcome, ready for governance review or renewal conversations.
-
The outcome
A record directors can point to
Every step creates a documented trail that shows directors acted on worker care and financial risk, without relying on memory or scattered emails.
FAQ
Questions from directors and procurement
Straight answers for people building the internal case or forwarding this brief to the board.
No. Care Network runs injury response, claim coordination, and premium strategy. Your legal and HR teams stay responsible for employment law, policy, and internal process. Care Network gives them documented injury activity to work from.
Call activity through Care Network becomes visibility and documentation your business can use for governance: triage records, injury manager assignment, return-to-work plans, insurer correspondence, and claim closure. Exact format and access depend on your setup; we confirm what you will see when you join.
WorkCover schemes set employer reporting and claims obligations by state. Care Network coordinates injury response and insurer communication within those schemes. This brief is about director governance under the Corporations Act, not a substitute for scheme-specific legal advice.
No. Care Network supports documented processes directors can point to when showing they acted on worker care and financial risk. Whether that satisfies a particular obligation depends on your circumstances and requires your own legal advice.
This page is general information only. It is not legal advice and does not replace advice from your lawyers, HR team, or board advisers. Care Network supports documented injury response and WorkCover coordination; it does not guarantee compliance with the Corporations Act or any other law.